9 baji Privacy Policy

Introduction and Scope

9 baji is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to all services provided through the 9 baji website https://9-baji.cam and its mobile application.

This policy explains how 9 baji collects users' personal information, the purposes for which that information is used, the circumstances under which it may be shared with third parties, and the rights users have over their own information. 9 baji's Terms and Conditions are a supplementary document to this policy and should be read together with it.

By opening an account on the 9 baji platform or by continuing to use the services, you are considered to have agreed to all the terms of this policy. If you do not agree with any part of this policy, please stop using 9 baji's services.

How We Collect Information

9 baji collects information from users through the following methods:

2.1 Information Provided Directly

You provide information directly when you register an account on 9 baji, make a deposit or withdrawal, contact customer support, or take part in any promotional offer. The name, mobile number, email address, and date of birth you enter in the registration form fall under this category.

2.2 Automatically Collected Information

When you use the 9 baji platform, certain technical information is collected automatically. This includes your IP address, device type and operating system, browser type and version, how long you spend on the platform and which pages you visit, and gaming activity logs.

2.3 Transaction-Related Information

When you make a deposit or withdrawal through bKash, Nagad, or Rocket, 9 baji automatically saves a record of the transaction. This includes details of the transaction amount, time, and method, but your mobile banking PIN or password is never stored.

Types of Information Collected

The information 9 baji collects can broadly be divided into three categories:

3.1 Identity Information

• Full name and username
• Date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (where verification is required)

3.2 Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket)
• Transaction history and amounts
• Dates and times of deposits and withdrawals

3.3 Technical and Behavioural Information

• IP address and geographic location
• Device identifier information
• Gaming history and betting activity
• Site access times and session duration
• Data collected through cookies and similar technologies

Purpose of Using Information

9 baji uses collected information only for legitimate and defined purposes. Those purposes are described in detail below:

1. Account Management and Verification: Creating accounts, verifying logins, confirming identity, and preventing a single person from holding multiple accounts.
2. Service Delivery: Playing games, placing bets, processing deposits and withdrawals, and managing bonuses and promotional offers.
3. Customer Support: Providing assistance through 24/7 live chat and email, and resolving issues.
4. Security and Fraud Prevention: Detecting and preventing unauthorised access, financial fraud, and misuse of the platform.
5. Service Improvement: Analysing user behaviour to improve the platform's performance and user experience.
6. Communication: Sending important notices, security alerts, and promotional messages with your consent.
7. Legal Compliance: Maintaining records as required by applicable law and responding to lawful requests from authorities.

Sharing Information with Third Parties

9 baji does not sell users' personal information to any third party for commercial purposes. However, certain information may be shared with specific parties in the following circumstances:

5.1 Payment Processors

Necessary transaction information is shared with mobile financial service providers such as bKash, Nagad, and Rocket to complete deposit and withdrawal transactions. This information is used solely to complete the specific transaction.

5.2 Technology and Service Providers

9 baji uses services from various technology providers to operate the platform. These providers work under strict confidentiality agreements and may not use users' information for their own purposes.

5.3 Legal Obligations

Information may be disclosed to comply with a court order, a lawful request from a government authority, or the requirements of applicable law. In such cases, 9 baji provides only the information that is legally required.

5.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred as an asset. In such circumstances, 9 baji will make every effort to notify users in advance.

Cookies and Tracking Technology

9 baji uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help improve your experience using the service.

6.1 Essential Cookies

These cookies are essential for the platform's core functions. They are used to keep login sessions active, carry out security checks, and ensure continuity of gaming activity. Disabling these cookies will prevent the platform from working properly.

6.2 Functionality Cookies

These cookies are used to remember your preferred language, display settings, and other personalised preferences. They improve your overall user experience.

6.3 Analytics Cookies

Analytics cookies are used to understand which pages of the platform are used most, how users navigate, and where issues occur. This information is reviewed in aggregated form and is not identifiable to any individual.

You can control or delete cookies from your browser settings. However, disabling cookies entirely may cause some services to not work properly.

Data Security Measures

9 baji applies both technical and organisational security measures to keep users' personal and financial information safe.

7.1 Technical Security

• All data transmissions are secured through SSL (Secure Socket Layer) encryption.
• Stored information is kept in encrypted form.
• Servers are protected by firewalls and intrusion detection systems.
• Regular security audits and vulnerability assessments are conducted.
• Account access is secured through OTP verification.

7.2 Organisational Security

• Only authorised staff have access to user information.
• All staff are bound by strict confidentiality agreements.
• Staff receive regular training on data protection.
• Clear procedures are in place to handle security incidents.

Data Retention Period

9 baji retains user information for as long as necessary to fulfil the purposes for which it was collected. The retention periods for different types of information are described below:

• Account Information: For the entire period the account is active, and after closure for the period required by legal obligations.
• Transaction Records: Retained for an extended period to meet financial regulatory and legal requirements.
• Gaming History: Retained for a set period for responsible gaming monitoring and dispute resolution.
• Cookie Data: Deleted at the end of a session or after a set period, depending on the type of cookie.
• Support Communications: Retained for a set period for the purpose of ensuring service quality and training.

When information no longer needs to be retained, 9 baji deletes it securely or makes it irreversibly anonymous.

User Rights

9 baji users have the following rights regarding their personal information. To exercise these rights, you may contact 9 baji customer support at any time.

9.1 Right to Access Information

You may request that 9 baji provide a copy of the information stored about you.

9.2 Right to Correct Information

If any information stored about you is incorrect or incomplete, you may request that it be corrected. Some information can also be changed directly in your account settings.

9.3 Right to Close Account

You can close your 9 baji account at any time. However, for legal and regulatory reasons, certain information may be retained for a specified period.

9.4 Right to Opt Out of Promotional Communications

You can request to stop receiving promotional emails or notifications at any time. This will not affect essential service notifications.

Responsible Gaming page for more details on controlling or pausing your gaming activity.

Protection of Minors

9 baji strictly prohibits anyone aged 21 or under from using the platform. Our services are intended exclusively for adult users — those aged 21 and above.

9 baji does not knowingly collect or process information from anyone under the age of 21. Age is verified at the time of account registration. If it becomes known that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using a 9 baji account, please notify our customer support immediately.

Policy Changes

9 baji reserves the right to modify or update this privacy policy at any time. When significant changes are made, users will be informed in the following ways:

• Via a notification or pop-up when logging into the platform.
• By sending a message to the registered email address.
• By updating the "Last Updated" date at the top of this page.

Continued use of the platform after a revised policy is published will be considered acceptance of the updated policy. It is therefore recommended that you review this page regularly.

To learn more about 9 baji, read the About Us page, where the platform's purpose and scope are described in detail.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact the 9 baji customer support team. Our team is available in both Bengali and English, seven days a week, 24 hours a day.

Contact Methods:

• Live Chat: Click the chat icon at the bottom right of the platform to speak with us directly.
• Email: [email protected]

Verifying and processing requests to exercise your data-related rights may take some time. 9 baji will endeavour to respond to your request as quickly as possible. Visiting the FAQ section for common questions may get you a faster answer.